Frequently asked questions

Official ID document (Passport, ID card).

A confirmation will be sent to you as soon as your booking has been processed.

Cancellations or changes to your booking can be made free of charge up to 15 days before arrival.

In the case of non-refundable rates, payment must be made at the time of booking. For all other rates, payment must be made at the time of check-out.

Please send an email to sonpenya@sonpenya.com asking if your booking was successful.

Check-in at 2pm and check-out at 12pm.

No, we are strictly Adults Only. Access to our hotel is limited to a minimum age of 16 years old.

Please do, so that our staff can prepare your check-in at the hotel.

Please send an email to sonpenya@sonpenya.com specifying the details of your request.

No, we do not.