Frequently Asked Questions Son Penya Adults Only


What documentation should I show upon check-in at the hotel?

Your official identity document (passport, national ID)


How do I know if my hotel booking is confirmed?

You will get confirmation as soon as your reservation has been processed.


Can I cancel or modify a hotel booking? What are the costs of cancelling or changing a booking?

You may cancel or modify your reservation for free up to 14 days before your arrival.


When do I pay for the hotel booking?

For non-reimbursable rates, payment must be made in advance at the time of booking. For all other rates, clients pay upon check-out.


What do I do if I don’t receive email confirmation of my hotel booking?

Send an email to to confirm the booking was properly done.


What is the check-in and check-out time at the hotel?

You may check in after 2 p.m. and must check out by 12 p.m.


Are children accepted in the hotel?

No, we are adults only. The minimum age is 16 years old.


Do I have to notify the hotel if I plan to arrive later than the check-in time?

Please do, so our personnel can prepare for your arrival.


How can I request a baby cot or room with special features?

Send an email to to confirm the booking was properly done.


Does the Hotel offer transfers and how can I reserve them?

We do not offer any transfer services..


If you have any more questions, please contact us.